Resources

Explore industry research and insights by leading retail technology vendors, market researchers, and management consulting firms.

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Resources
White paper
Tulip: Shifting Consumer Shopping Habits in 2021
Report
Quorso – Agile Stores Report: Retail’s Agile moment is now
White paper
Radial: Retail Supply Chains Take on Pandemic-Era Challenges
Report
PFS – Digital Takeover: Peak 2020 Report
Guide
Exponea: Key E-Commerce Strategies for 2021
E-book
Blue Acorn iCi – 2021: Retail’s Year For Digital Transformation
Report
The Economist – The Retail Renaissance: The Future of Shopping
White paper
The Industrious – Gen Z and the Retail Middle Class: A Path Forward
Index
Sailthru: Retail Personalization Index 2021
White paper
Oracle NetSuite Critical Components of Achieving the Perfect Order
Report
Verint Experience Index: Retail
White paper
commercetools: Reimagining Retail Commerce in a Post-COVID World
Report
CommerceNext: Emotionally Connecting With Consumers
E-book
Orckestra: The 5 Best Things About Ship-from-Store
E-book
Magento Commerce: Build a Better Omnichannel Experience
Report
Sidecar – 2021 E-Commerce Marketer Survey: Skills, Teams & Processes for the Future
Survey
Shogun: Is Your Direct-to-Consumer Store Guilty of These Common Deal Breakers?
E-book
Orckestra: 10 Trends Changing Omnichannel Retailing in 2021
Report
CommerceNext: Turning Customer Insights Into Ecommerce Growth Opportunities
E-book
Algolia – Search: the secret weapon to great omnichannel experiences
Study
Clarus Commerce – 2021 Loyalty Industry Data Study: Insights, Challenges & Plans from Today’s Retailers
Q&A
SHIFT HAPPENS: Luxury Redefined
Report
Cotiviti – Industry report: The Resilience of Retail
Report
Treasure Data, eTail & WBR Insights: Retail and Consumer Industry Innovation in 2021
Guide
BigCommerce: The Omnichannel Guide for 2021
Playbook
Nudge – Build store teams that are ready for what’s next: A three-phase playbook
Guide
Loqate – 2020 Holiday eCommerce Lessons: Changing the Tide of Retail
Blog
Salesforce: The Retailer’s Guide to Customer Loyalty
Report
5WPR: 2021 Consumer Culture Report
White paper
Oracle NetSuite: How to Make a Next-Generation Store a Right Now Store
Report
Bain & Company: Bain Luxury Goods Worldwide Market Study 2020
Report
Shopify: Future of Commerce 2021
E-book
Oracle NetSuite: Inventory Management Fuels Supply Chain Optimization
Report
Salesforce: State of Marketing Report
Research
Google: 5 consumer truths to get your marketing ready for 2021
E-book
Medallia: 3 Ways to Accelerate Towards Agility
Blog
Google: Predictions for marketing in 2021, from tomorrow’s industry leaders
Outlook
Deloitte – 2021 Retail Industry Outlook: The New Rules of Retail
Report
ForwardPMX – Luxe 2020 Trend Report: Luxury Brands Online
Report
Positive Luxury – 2021 Predictions Report: Business in the Time of COVID
Infographic
Google Cloud: Transforming Specialty Retail with AI
Trends
WGSN: 10 Key Trends for 2021 & Beyond
White paper
WGSN: Future Consumer 2023
Report
CI&T: Connected Retail Report
Blog
Oracle: Retailers Need to Adapt Their Analytic Strategies to the New Norm
White paper
Data Axle: 10 Data and Marketing Trends to Adopt in 2021
Report
Algolia: State of Search and Discover Report
Playbook
B-Stock: Holiday Returns Playbook
Report
RingCentral: Retail 2020 Connected Shopper and Employee Communications Report
Infographic
Data Axle: How data decay is tanking your sales and marketing strategies
Report
The Business of Fashion and McKinsey & Company: The State of Fashion 2021
Report
WBR Insights: Global Social Media Advertising Trends Among Retailers in 2021
Report
WBR Insights: Six Essential Retail Strategies for Combating Consumer Fraud
Blog
The Shelf – What Makes Them Buy: Generation Z Buyer Behaviors
Guide
WBR Insights: The Unprecedented 2020 Guide to In-Store Holiday Shopping
Report
Oracle Retail – Anatomy of Change: Understanding Consumer Behavior in the New Next 2020
Guide
Iterable: Give Your Retail Marketing the Red Carpet Makeover A How-To Guide
Report
NewStore: Omnichannel Leadership Report 2021
Report
NewStore: ‘Tis The Time For Omnichannel
Report
UKG: Retailers Rethink Holiday Season Strategy
Report
RingCentral: Retail 2020 connected shopper and employee communications report
Infographic
Soprano Design: The Power of Mobile Messaging
Research
JRNI: Rewriting the rules of retail engagement
Report
NewStore – Retail’s Next Act: Survival of the Innovative
Infographic
Magento Commerce: Dos and Don’ts of an Awesome Mobile Experience
Playbook
SmarterHQ: Predictive Marketing Playbook
Playbook
SmarterHQ: Website Personalization Playbook
Report
Loqate: 2020 Holiday Shopper Insights Report
E-book
ChannelAdvisor: A Guide to E-Commerce for Brands
White paper
SmarterHQ – Millennials: Where they shop, How they shop, Why it matters
E-book
Tecsys – Omnichannel Retail Rebel: Breaking the Rules to Save the Industry
Report
Field Agent – 2020 Holiday Insights: An Omnichannel Christmas
Infographic
SmarterHQ: How the Holiday Season Changes Shopper Behavior
Playbook
SmarterHQ: Retail Personalization Playbook
E-book
Orckestra: 9 Ways to Get Your Retail Chain in Shape for a Big Holiday Season
Blog
retailX: 2020 Holiday Season Remains Essential to Retail Success
Infographic
Blue Yonder – Stocking Up: Consumers Prepare for the Holidays and a Third Wave of COVID-19
E-book
TIBCO – Retail in Transition: A Framework for Data-Centric Innovations in Retail
Report
CommerceNext – Holiday 2020 Shipping: Expectations From Retailers And Shoppers
E-book
Clarus Commerce: The Ultimate Guide to Loyalty Management
Report
Validity: 2020 Email Deliverability Benchmark
iPaper
Criteo: Rewriting The Rules Of Engagement
Playbook
Dentsu: The Total Commerce Playbook
Q&A
SHIFT HAPPENS: What’s In Store for Holiday 2020
White paper
Valtech: Luxury Meets the Modern Era
Outlook
PWC – 2020 US Holiday Outlook: October Edition
Infographic
Selligent: Business as UNusual
Study
Incisiv – 2020 Shopper Study: The New Store Shopper in High-Touch Retail
Blog
GroundTruth: 2020 Holiday Season Shopping During COVID-19
Blog
Salesforce: 3 Ways Retailers Can Use Ecommerce To Give Back To Communities
Guide
Salesforce: Your 2020 Holiday Retail Strategy & Planning Guide
Survey
PayPal: COVID-19 has Changed the Fashion Industry. Here’s How Retailers Should Prepare for Holiday and Beyond.
Guide
Loqate – The Future of eCommerce: Shifting to a Digital-First Approach
Infographic
The NPD Group: Disruption of the Consumer Ecosystem
Report
C+R Research – COVID-19: The Impact on Consumers’ Wallets
E-book
Vertebrae – eCommerce Evolves Due to Consumer Demands: Immersive Experiences with 3D & Augmented Reality
Guide
Epsilon – Contactless loyalty: Build connections in a contactless world
Infographic
Doddle: Ecommerce Returns U.S. Consumer Insight Survey 2020
E-book
Validity: Email Marketing for Retailers
Infographic
SmarterHQ: The Cost of Annoying Your Customers with Email
Report
McKinsey & GFA – Fashion on Climate: How the Fashion Industry Can Urgently Act To Reduce Its Greenhouse Gas Emissions
E-book
Vertebrae: The Power of Immersive Commerce
Infographic
Tech.co: The Value of Customer Retention
Playbook
Metapack: Retail Peak 2020 Capacity Planning Playbook
Report
IBM: Meet the 2020 consumers driving change
Blog
Valtech – New Lifestyles, New Customer Experiences: Adapt Quickly with the Help of Proto-Journeys
Report
Accenture: How will COVID-19 change the consumer?
Guide
dotdigital: How to get customers to repeat their purchase
Guide
dotdigital: Amaze your customers with an unforgettable experience
Report
AspireIQ: Brand community & the future of marketing
Report
AspireIQ: Community Intelligence Marketing Report
Report
Accenture: How is COVID-19 changing the retail consumer?
Infographic
Qubit: Christmas in July – Consumer survey confirms shift in shopping behavior
Q&A
SHIFT HAPPENS: Retailers Identify Today’s New Consumer
Infographic
AspireIQ: COVID-19’s impact on back-to-school season
Guide
dotdigital: Omnichannel Marketing 101
Report
CommerceNext – The Big Pivot: How Traditional And Digital-First Retailers Re-Prioritized Marketing Investments In The Wake Of COVID-19
Strategy Paper
SheerID: 5 Marketing Strategies to Accelerate Your D2C Efforts
Report
TVB: Back to School & College 2020
E-book
Orckestra – Headless Commerce: 5 Ways API-Based eCommerce Delivers Seamless, Cost-Effective Systems Integration
Report
Validity – Email Deliverability: A Journey into the Inbox 2020
Report
Sidecar – Data, Automation, and AI: How Retailers are Driving Practical Ad Strategies
Report
Future Stores – Engaging Digital Natives in Physical Retail: Strategies for Brand Transformation and Customer Loyalty
White paper
Metapack: Global eCommerce Consumer Report – Post Purchase Experience
Report
Epsilon: Consumer Sentiment During COVID-19
Report
eTail – Beyond Black Friday: Five eCommerce Strategies to Boost Sales During Non-Traditional Holidays
Report
eTail – 2020 Retail Media Report: Embracing Digital Platforms in Consumer Retail
Infographic
Technavio: COVID-19 Impacts: Retail Self-checkout Terminals Market, 2020-2024
Blog
CommerceNext – Consumers Are Open To New Brands: What This Means For The Consumer Landscape And Marketers
White paper
Bloomreach: The State of Commerce Experience 2020
Report
Interbrand: Breakthrough Brands 2020
Infographic
Lucidworks: eCommerce Best Practices – Building a More Profitable Customer Experience
Blog
TD Insights: Distressed Consumers Trends in the Post COVID-19 Recovery
Blog
eMarketer: US Ecommerce Will Rise 18% in 2020 amid the Pandemic
Blog
Roadie: Almost 90% of Retailers Expect To Use Crowdsourced Delivery by 2028
Report
MEDIARadar: How Consumer Advertising has Adjusted to the New Normal
Infographic
Ordergroove: Subscriptions in the midst of COVID-19
Report
Big Red Rooster: Creating Next – A Post COVID-19 Reality
Report
Clarus Commerce: 2020 Premium Loyalty Data Study
Infographic
PFS: Coronavirus Consumer Research United States vs. United Kingdom
Report
Accenture: COVID-19 is Reshaping the Consumer Goods Industry
Report
Accenture: How will COVID-19 change the retail consumer?
Report
Wunderman Thompson Commerce: The Future Shopper Report 2020
Survey
Raydiant – Reopening of Retail: Insights From 500+ Retail Sales Associates
Q&A
SHIFT HAPPENS: Retail Executives Share ‘New Normal’ Insights
White paper
Valtech: The Future of Contactless Retail – Examining Growing Trends Out of Post-COVID China
Report
Omnisend: COVID-19 Email Marketing Statistics
Research
Raydiant – Reopening Retail in 2020: Insights From 400+ Brick-and-Mortar Operators
Report
Nosto: Effects of the COVID-19 Outreach on Fashion, Apparel, and Accessory Ecommerce
Report
eTail – Global eCommerce in 2020 and Beyond: Four Modern Challenges and Opportunities
White paper
Oracle NetSuite: Managing Business Uncertainty – Helping Businesses Manage During Challenging Times
Infographic
First Insight: The Impact of Coronavirus On Purchase Decisions and Behaviors
Report
The 2020 eTail Digital Playbook: Identifying Technologies that Align with Long-Term Customer Preferences
Infographic
Blue Yonder – COVID-19 Consumer Survey: Grocery Delivery
Survey
CommerceNext 5th COVID-19 Survey: Retailers’ Outlook Improves …
On Demand Webinar
Valtech & Forrester Webinar: “HOW DID WE NOT KNOW IT WAS BROKEN?”
Q&A
SHIFT HAPPENS: Retail Executives Share Post COVID-19 Insights
Magazine
Valtech Mag Connected Experiences
Magazine
RETHINK Retail Magazine – Connected Spaces Issue
Infographic
Episerver Reimagining Commerce Report 2019
Report
Interactive Recap: 2018 Report of Online Shoppers
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