We explore how in-store touch technology thrived during a global pandemic. the ways consumers are changing, what retailers can do now to prepare them for the next 3-5 years, and what he thinks the ideal post-pandemic retailer…
Hear how autonomous stores will transform the retail landscape and why, in the not-so-distant future, shopping brick-and-mortar will take less time than an episode on Netflix
Hear how brands and retailers are approaching marketplaces, strategic insight for the now and predictions for the future of commerce
Join us as Jay reveals how Petco had to rethink its brick-and-mortar strategy amid COVID-19, the retailer’s lean into social commerce, and Petco’s vision for transforming itself into a pet health and wellness company
Join us as Monica reveals the significance of Ulta’s Conscious Beauty initiative, how Ulta has had to rethink product sampling in the wake of COVID-19, and the key trends that will redefine the beauty industry at-large
Join us as Beatrice reveals what it was like working for major European fashion houses, how Vera Bradley maintains its iconic brand essence, and how the retailer is turning trash into treasure with innovative fabrics made from plastic bottles
Join us as Chris reveals which COVID-induced shifts are reshaping the beauty sector, the emerging role of technology within beauty, and Chris’ predictions for the future of retail
Join us as Chris shares insights from his 20+ years of experience in retail leadership and store operations, COVID-19’s impact on the cannabis industry, and how Curaleaf is rethinking the cannabis retail experience
Join us as we explore the culture that supports true innovation, the future of AR/VR, and how Lowe’s is transforming the way small businesses and professionals meet the needs of customers
Join us as we explore how Sam’s Club rolled out its new Concierge Service in just six days, how the COVID-19 pandemic has impacted the way Sam’s Club thinks about innovation, and the greatest challenges…
Join us as we explore how the sudden shift to distance learning has impacted BNC, what college life might look like in the fall, and some interesting findings about Gen-Z consumers and how to market to them.
Join us as we explore retailing in the time of COVID-19, successful collaborative commerce initiatives, and key strategies retailers can take to improve their e-commerce operations
Join us as we explore the importance of agile training, how to better communicate with your frontline workers and the benefits of gamified learning.
Join us as we explore Etsy’s migration to Google Cloud, the evolution of personalization and privacy, and what it’s like to transition from a legacy retail brand to a top 5 tech company.
Join us as we explore the rise of challenger brands, the power of personalization, and why smart brands are taking social…
Join us as we explore brand transformation, the importance of micro-moments, and Steve’s key takeaways from IBM’s 2020 Consumer Report.
Explore the purpose of stores in the new economy, why knowing your customer is key, and why retailers should never rest when it comes to innovating.
Explore the consumer shifts impacting the retail industry at large, the difference between millennial, Gen-Z and older consumers, and why in-store technology must be woven into the fabric of the experience.
Explore how Poshmark built a community-driven social marketplace, the power of personalization and how the resale business model will lead the retail apparel sector toward a future of sustainable fashion.
We explore the consumer trends most influencing the retail landscape, why categories like apparel are closing stores while C-stores continue to cut ribbons, and David’s predictions for retail in 2020 and beyond
We explore Zappos’ exceptional customer service culture, the power of transparency and trust, and why it’s imperative that retailers get to know their customers at an individual level.
Join us as we explore subscription models and digital disruption within the pet industry, the evolving needs of American pet guardians, and the future of telemedicine for pets.
Join us as we explore behavior-based interviewing and the key personality traits a hiring manager should look for in new talent, the shortcomings of AI-led hiring, and the importance of internal culture.
Join us as we explore key differences between US and Canadian consumers, Canada’s recent influx of foreign luxury brands, and what the Canadian cannabis market looks like one year after legalization.
Join us as we explore the core differentiators in building a great D2C company, the importance of post-purchase management, and why Fung Capital made the switch from investing in retailers to investing in retail technologies.
Explore the transformation of Britain’s High Street, the key KPI’s today’s retailers should be examining, and how a potential Brexit could impact Britain’s consumers
Explore the future of sustainable fashion, thredUP’s latest brand partnerships, and what it’s like to work for Richard Branson
Explore why some retailers need to reimagine the backroom, hire a Chief Supply Chain Officer and get back to basics to optimize fundamental processes — not the latest SCM product.
Explore how Draper James provides quality and value by knowing its customers, and how learning to sew your own shirt at a manufacturing facility helps move the needle in future discussions with suppliers.
Explore the evolution of the store, the “Retail as a Service” business model and what we can expect from the new Toys “R” Us relaunch.
Explore innovative sourcing strategies, sustainability, and how running logistical sourcing operations is like playing in orchestra.
Explore the history of the department store, the evolution of physical stores and why some of today’s most innovative brands are embracing the showroom concept.
Explore the value of the store, its employees and why the most successful brands are focusing their attention on authentic floor training and branded experiences.
Explore how brands can drive emotional connectivity with consumers, retailers’ public stances on social and political issues, and The North Face’s innovation and sustainability initiatives
Retailers’ best practices in technology investments, in-store customer experiences and initiatives to enhance data capabilities
Listen to customer experiences for the new wave of travelers, localization for global brands, and relationship building and personalization tactics in ecommerce
Explore the fresh-focused specialty store’s distinct approach in the grocery space, shifting consumer behaviors, and tech’s role in the shopping experience
Listen to insights into customer centricity, customer lifetime value, and customer-based corporate valuation
Learn about the retailer’s nomadic leasing strategy, community, and seamless consumer experiences
Today’s retail environment and the driving forces revolutionizing it
Global thought leader on the future of retail
Explore retailers’ varying approaches to tech in physical spaces and consumer privacy
Best practices in strategizing, personalizing and innovating customers’ in-store experiences
Standing out in the retail space & online-to-physical retail experiences
The blurring of physical and digital commerce
Catalyzing retail brands from boring to remarkable
Explore diversification, the digital rethinking of physical retail, and how convenience is choice
The heavyweight fight for the title of worldwide retail champion
Each company has its specific recipe for success – and the right tools to make it all happen
What do retailers need to have on their radar this year?
Discussion topics include retail, e-commerce and the consumer of the future
Learn how anticipatory organizations stay ahead of the curve in a fast-paced business world
Explore how consumers are reinventing retail expectations